We are a service provider to the world’s merchant fleet. We offer a wide range of services, from cargo operations including customs clearance and cargo movements to services related to the maritime asset itself, including repairs, spares for maintenance, surveys and inspections, towage, pilots, crew logistics and anything else the vessel needs while in port.
With full port agency, you get:
• Reliable, predictable and professional agency people
• Deep knowledge of cargo operations and how to carefully arrange loading and discharge of specific commodity types
• An easy and intuitive network directory, so that you can quickly get in touch with our operations team in each port
• Quality checked and trained agents with a set of KPI’s to measure our service performance towards you
• Pre-agreed agency fees in selective ports
• Professional Global Agents that handle all DA accounts and financial transactions
• Solid connections with respective port authorities
• Safe handling of your crew to secure the welfare of people
Working with us, you get local expertise through our full agency services. It’s all about standards of operations, predictable pricing, and dedicated people on duty to maximize your fleet’s utilization rate.
Pre-arrival planning
From acknowledging the appointment to preparing the vessel’s safe arrival, our dedicated agents coordinate with local authorities, shippers and assist Master with all the required documentation.
In-Port Services
With in-depth local expertise and excellent relationships with port stakeholders, we perform all in-port services needed including vessel boarding, monitoring of vessel operations and coordination of booked services.
Post Departure
Soon after safe vessel departure, our team ensures all parties receive electronic copies of documents. Our Accounts Team is known for their record turnaround of Final Disbursement Accounts.
Documentation
All documents can be designed to meet individual requirements. This includes traditional documents such as NOR, SOF, LOA, Manifests, Stow Plans, Mate’s Receipts, Bills of Lading, Lay Time Statements and more.